Shipping Policy

At Casa Lureto, we want your order to arrive safely and as quickly as possible. Please find our shipping information below.

Free Shipping

We offer free standard shipping on all orders.

There are no additional shipping charges at checkout for standard delivery.

Order Processing

All orders are processed within 48 hours after your order has been successfully placed.

Orders are not normally processed on weekends or public holidays. If you place an order during a weekend or public holiday, processing will begin on the next working day.

Once your order has been processed and shipped, you will receive a shipping confirmation email when tracking information is available.

Delivery Time

After processing, standard delivery generally takes approximately 5–7 working days.

Please note that delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on your destination, carrier, customs procedures, weather conditions, holidays, or other circumstances outside our control.

International Shipping

We may ship orders to destinations outside the European Union and the European Economic Area.

For international orders, additional customs duties, import taxes, or other fees may apply depending on the destination country. These charges are determined by the destination country's authorities and, where applicable, are the responsibility of the customer.

Casa Lureto cannot be held responsible for delays caused by customs or other import procedures.

Tracking Your Order

Where tracking is available, you will receive tracking information by email after your order has been shipped.

Please allow some time for the tracking information to become active after the shipment has been handed over to the carrier.

Delivery Delays

While we do our best to ensure your order arrives within the estimated delivery period, occasional delays can occur.

If your order has not arrived within a reasonable period after the estimated delivery window, please contact us at:

Email: info@casa-lureto.com

Please include your order number so that we can assist you as quickly as possible.

Incorrect or Incomplete Address

Please make sure that your shipping address is correct and complete when placing your order.

If you realise that you have entered an incorrect address, contact us as soon as possible at info@casa-lureto.com. We will do our best to assist you, but we cannot guarantee that an address can be changed once an order has been processed or shipped.

Lost or Damaged Packages

If your package arrives damaged, please contact us as soon as possible and provide your order number and, where appropriate, photographs of the damaged packaging and product.

If your package appears to be lost or has not arrived within the expected delivery period, please contact us at info@casa-lureto.com so that we can investigate the shipment.